Refund policy

We want orders from The Firefighter Guide to arrive as expected. Because we sell physical books, digital products, and personalized services, refund eligibility depends on the type of purchase.

Physical books

Physical book sales are final except when an item arrives damaged, defective, or incorrect. If there is a problem with your order, contact us at info@firefighterguide.com within 14 days of delivery and include your order number and a description of the issue. We may request photographs of damaged items.

If we confirm that an item was damaged, defective, or incorrect, we will provide an appropriate replacement or refund.

Digital products

Digital editions are delivered electronically and are not refundable after delivery or download. If you are charged more than once for the same purchase or have a technical problem accessing your files, contact us at info@firefighterguide.com and we will work to resolve the issue.

Paperback + Digital Bundle

The digital portion of a bundle is non-refundable once delivered. Problems with the physical book are handled under the physical-book policy above.

Resume Review

A Resume Review may be cancelled for a refund before work on the review has begun. Once the review has begun or the completed review has been delivered, the service is non-refundable.

Resume Review purchases include one review of the submitted resume unless otherwise stated.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

Questions about refunds can be sent to info@firefighterguide.com.