Privacy policy
Firefighter Guide L.L.C. respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you visit The Firefighter Guide website, make a purchase, contact us, or use one of our services.
Information we collect
Depending on how you use the website, we may collect information such as your name, email address, billing and shipping information, order details, communications with us, and information necessary to provide purchased services.
If you purchase a Resume Review and email us your resume, we receive the information contained in the resume you voluntarily submit.
Payment information is processed through our ecommerce and payment providers. We do not need to directly store your complete payment-card information.
We may also receive technical information associated with use of the website, such as browser, device, IP address, cookie, and website-usage information.
How we use information
We may use information to:
- process and fulfill purchases;
- deliver digital products;
- provide Resume Review services;
- communicate about orders or customer-service requests;
- operate, secure, and improve the website;
- prevent fraud or misuse;
- comply with legal, tax, accounting, or regulatory obligations.
We do not sell personal information to advertisers.
Service providers
We use third-party providers to operate portions of our business. These may include Shopify for ecommerce services, payment processors, email providers, analytics or website services, shipping carriers, and other companies necessary to process or fulfill an order.
These providers may process information as necessary to perform services for us and are subject to their own privacy obligations and policies.
Cookies and similar technologies
The website may use cookies and similar technologies necessary for site functionality, checkout, security, analytics, preferences, and other ecommerce features.
Where required by law, available privacy or consent controls may be presented to you.
Resume information
Resumes submitted for Resume Review are used to provide the purchased review service and communicate with the customer. We do not sell submitted resumes or use them for unrelated advertising purposes.
Because resumes may contain personal information, customers should avoid including sensitive information that is not relevant to the review.
Data retention
We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal requirements.
Your choices and rights
Depending on where you live, you may have legal rights regarding access to, correction of, deletion of, or other treatment of your personal information.
To make a privacy request, contact info@firefighterguide.com. We may need to verify your identity before completing a request.
Children
The website and our products are not directed specifically to children, and we do not knowingly seek to collect personal information from children in violation of applicable law.
Changes to this policy
We may update this Privacy Policy when our practices, services, or legal requirements change. The effective date above indicates when this version became effective.
Contact
For privacy questions or requests, contact:
Firefighter Guide L.L.C.
info@firefighterguide.com